At luxuryappliancesdirects, we aim to make delivery clear, predictable, and fully transparent. We currently ship to customers within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, or international addresses at this time.
Order Processing
Orders are typically processed within 1–2 business days after payment verification. Orders placed on weekends or U.S. federal holidays will begin processing on the next business day. If an item is temporarily unavailable or requires additional verification, our team will contact you using the email or phone number provided at checkout.
Shipping Time
Once your order has been processed and handed to the carrier, delivery usually takes 3–5 business days within the contiguous United States. Please note that these are estimated transit times, not guaranteed delivery dates. Carrier delays, severe weather, or high-volume periods may extend delivery beyond this window.
Shipping Cost
Standard shipping is free for all eligible orders shipped within the contiguous United States. No additional shipping charges will be added at checkout for standard delivery.
Carriers
We work with reputable third-party logistics carriers to deliver your order. The specific carrier is assigned based on your delivery location, package size, and service availability. Once your order ships, you will receive tracking information by email so you can monitor its progress.
Delivery Requirements
Someone may need to be available to receive the delivery, especially for large or high-value appliances. If the carrier is unable to complete delivery after reasonable attempts, the order may be returned to our facility, and additional re-delivery fees may apply. Please inspect your package upon arrival. If you notice visible damage, note it with the carrier at the time of delivery. For concealed damage discovered after delivery, please contact us within 7 calendar days of receiving your order.
Order Changes and Address Accuracy
Please review your shipping address carefully before submitting your order. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer. If you need to change your shipping address after placing an order, contact us as soon as possible at info@luxuryappliancesdirects.my. Once an order has shipped, address changes may not be possible.
Contact
For shipping questions, please contact us at info@luxuryappliancesdirects.my or +1 805-616-0653, Monday–Friday, 9:00 AM–6:00 PM PT.