We want you to feel confident when shopping with luxuryappliancesdirects. If something isn’t right, our return process is designed to be straightforward and fair.

Return Window
You may request a return within 30 calendar days of receiving your item. Requests made after this period may not be accepted.

Return Conditions
To be eligible for a return, the item must be:

  • Unused and in the same condition in which you received it;
  • Returned with all original packaging, manuals, accessories, and components;
  • Free from physical damage caused by misuse, installation, or improper handling;
  • Accompanied by proof of purchase, such as your order number or confirmation email.

Items that are damaged due to customer misuse, missing parts, or altered in any way may not qualify for a full refund. If the return is due to a quality issue, defect, or an error on our part, we will cover the return shipping cost and there will be no restocking fee.

How to Start a Return
To initiate a return, email info@luxuryappliancesdirects.my with your order number and a brief description of the reason for return. Our team will review your request and provide return instructions, including the return address and any required documentation. Please do not send items back before contacting us, as unauthorized returns may not be processed.

Return Shipping
Returns are free of charge for eligible items. We do not charge a restocking fee. If the return is approved, we will provide instructions for returning the item. Returns are processed at our facility located at 313 Westly Ave, Ventura, CA 93003, United States.

Refund Timing
Once your returned item is received and inspected, we will process the refund within 1–2 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 7–10 business days for the refund to appear on your statement. Shipping fees, if any were charged, are generally non-refundable unless the return is due to our error or a defective item.

Exchanges
If you received a defective or incorrect item, please contact us within 7 calendar days of delivery. We will arrange a replacement or refund after verifying the issue. Exchanges are subject to product availability.

Contact
For return or refund questions, contact us at info@luxuryappliancesdirects.my or +1 805-616-0653, Monday–Friday, 9:00 AM–6:00 PM PT.