This Privacy Policy explains how luxuryappliancesdirects (“we,” “us,” or “our”) collects, uses, and protects your information when you visit luxuryappliancesdirects.my or make a purchase. By using our website, you agree to the practices described in this policy. You must be at least 18 years old to use this website or place an order.

Information We Collect
We may collect the following types of information:

  • Personal information you provide, such as your name, email address, phone number, billing address, and shipping address.
  • Order information, including products purchased, payment method, and order history. Payment card details are processed by our payment providers and are not stored on our servers.
  • Technical information, such as IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
  • Communication information, including emails, messages, or phone calls with our customer service team.

How We Use Your Information
We use your information to:

  • Process and fulfill your orders;
  • Communicate about your order, delivery, returns, and refunds;
  • Provide customer support and respond to inquiries;
  • Improve our website, products, and services;
  • Prevent fraud and maintain website security;
  • Comply with legal obligations.

Sharing Your Information
We do not sell your personal information. We may share information with:

  • Service providers such as payment processors, shipping carriers, and IT support;
  • Legal authorities when required by law or to protect our rights;
  • Business partners in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze traffic. You can adjust your browser settings to refuse cookies, but some features of the website may not function properly.

Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To make a request, contact us at info@luxuryappliancesdirects.my. We will respond within a reasonable timeframe.

Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the website after changes constitutes acceptance of the updated policy.

Contact
For privacy-related questions, contact us at info@luxuryappliancesdirects.my or +1 805-616-0653, Monday–Friday, 9:00 AM–6:00 PM PT.